Save up to 70% on staffing cost whilst driving innovation and growth
Your one-stop shop for telecommunication outsourcing advice. We cover:
- Telecom contact center
- Telecom customer service
- Telecommunications call center
- Outsourcing success stories
- Outsource telecom
- Telecom call centre
- Outsourcing advantages
- Telecom outsourcing companies
- Telecommunications outsourcing
- Bpo telecom
- Telco outsourcing
- About Outsource Accelerator
Key Benefits
Scalability of processes
There will be times that you would need additional staff to start immediately. At such times, having an outsourcing partner will help you easily build a team based on your project requirement without hurting your operations.
High-quality results
Most outsourcing vendors have ISO certifications for every service they provide.
This ensures that each task is performed according to industry’s stringent quality management standards.
Focus on your core services
The time saved on mundane tasks is one of the major reasons why telecom companies tap third-party vendors for support.
This way, they can spend more time improving their products and services.
Savings on hiring new staff
The expenses of hiring an internal staff goes beyond your payroll.
Unless you outsource the function, you would need to cover the employee’s training, health insurance, and other long-term benefits.
Access to skilled talents
Enlisting the help of third party vendors gives you access to a pool of qualified professionals fit for the job.
This is an effective solution for companies facing talent shortage in their home country.
Edge in technology advancements
Outsourcing vendors use top-of-the-line technology to deliver results with excellent quality. When you partner with them, you lessen your capital expenditures and avoid expenses for its maintenance.
Common Business
Maintaining a 24/7 technical assistance for your clients could cost you a fortune.
If you hire an offshore outsourcing vendor, you could still offer technical support even after your business hours.
As analog is being converted to digital, a number of jobs that are typically done by TV makers are being relocated to offshore countries like the Philippines.
The functions that are commonly outsourced include content marketing, editing, and archival content for mobile platform.
Outsourcing helps companies offer lower internet packages to their consumers.
They are also able to maintain a 24-hour customer service by taking advantage of the time difference between their home country and offshore countries.
A telephone service provider (TSP) is a type of telecommunications provider that provides traditional wire-based phone service to regional customers.
They tap on outsourcing vendors for cost-effective customer support and sales acquisition.
Managing accounts and scheduling appointments are time-consuming tasks.
Enlisting the help of a third-party provider to assist you with this allows you to focus on activities that bring more revenue to your company.
Build a dedicated team for your inbound and outbound calls.
Outsourcing service providers consists of top-tier call center agents who are experienced in handling customer requests and escalations.